Privacy Policy
Effective Date: February 23, 2026
Elite Pet Transportation, a DBA of Parking House Holdings LLC ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage our pet transportation services.
1. Information We Collect
Personal Information
We collect the following personal information when you create an account, request a quote, or book a service:
- Contact Information: Name, email address, phone number, and physical address (pickup and delivery locations).
- Pet Information: Pet name, breed, weight, age, health conditions, vaccination records, and behavioral notes.
- Payment Information: Credit card or debit card details, billing address. Payment information is processed and stored securely by our payment processors (Square and, in limited circumstances, Stripe) and is not stored on our servers.
- Account Information: Username, password (encrypted), and account preferences.
Automatically Collected Information
When you access our website or mobile application, we may automatically collect:
- Device type, operating system, and browser information.
- IP address and general geographic location.
- Pages visited, time spent on pages, and navigation patterns.
- Referring website or application.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your pet transport bookings.
- To communicate with you about your bookings, including confirmations, updates, and delivery notifications.
- To process payments and issue refunds when applicable.
- To send you service-related communications, such as booking reminders and transport status updates.
- To improve our website, mobile application, and services.
- To respond to your inquiries and provide customer support.
- To comply with legal obligations and enforce our Terms of Service.
3. Third-Party Service Providers
We share your information with the following third-party service providers who assist us in operating our business:
- Square: Our primary payment processor. Square handles credit card and payment processing. Square's use of your information is governed by their Privacy Policy.
- Stripe: Our backup payment processor. In limited circumstances, Stripe may process payments. Stripe's use of your information is governed by their Privacy Policy.
- Resend: Our email service provider. Resend is used to send transactional emails such as booking confirmations, status updates, and receipts. Resend's use of your information is governed by their Privacy Policy.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill our contractual obligations.
- Comply with legal, regulatory, and reporting requirements.
- Resolve disputes and enforce our agreements.
Account information is retained for as long as your account remains active. If you request account deletion, we will delete your personal information within 30 days, except for information we are required to retain by law.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS protocols.
- Secure password hashing for account credentials.
- Regular security assessments and updates.
- Restricted access to personal information on a need-to-know basis.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to legal retention requirements.
- Opt-Out: You may opt out of non-essential communications at any time by contacting us or using the unsubscribe link in our emails.
To exercise any of these rights, please contact us using the information provided below.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: